Our Careteam

Wendy Bettencourt

Co-owner, Registered Veterinary Technician, Office Manager

Wendy Bettencourt received her veterinary medicine career inspiration from her father’s guard dog. When Wendy was a small girl, she often visited her father’s mechanics’ garage. His resident German shepherd guard dog immediately bonded with little Wendy, staying close to her while she visited different parts of the facility. Even then, Wendy felt touched by the dog’s loyalty and devotion, and she felt completely protected. Now, Wendy’s veterinary medicine career enables her to return that same love and care to her furry patients!

Wendy is an Amarillo, Texas native, although she moved to California when she was eight years old. Living with her mother, stepfather, a brother, and a sister, Wendy loved to immerse herself in the magical world of books. Building on her early experience with her guard dog friend, Wendy cared for many creatures throughout her childhood. Besides numerous dogs and cats, Wendy kept hamsters, rats, guinea pigs, a parakeet, rabbits, ducks, and a Shetland pony on the family’s property. 

During high school, Wendy joined a Future Farmers of America chapter, eager to acquire more knowledge about animal husbandry and care. She gained practical experience by becoming a veterinary practice kennel assistant. While on the job, Wendy decided to learn more about veterinary medicine. When time allowed, she shadowed a generous veterinarian who passed on much of his knowledge and prepared her for the career she enjoys today.

Now that Wendy has worked in veterinary medicine for 30 years, and has earned her Registered Veterinary Technician credential, she is certain she was meant for this rewarding career. She especially enjoys assisting in surgical procedures, knowing that successful outcomes often help her furry patients to live longer, healthier lives with their pet parents. Wendy also takes great care in processing patients’ blood and urine samples. She realizes that accurate results enable the veterinarian to make the correct diagnosis and prescribe the proper treatment.

Wendy has a long history of collaboration with Dr. Bettencourt, as the couple has worked together for 13 years, and has been married for the past three years. They previously owned a central valley practice, but they relocated to the Chico area to reconnect with Dr. Bettencourt’s family. Wendy and Dr. Bettencourt are excited about Chico Creek Animal Hospital, and they look forward to providing quality veterinary care to the community.

Wendy also leads a fulfilling life away from the hospital. She has two grown children: a beautiful daughter who will soon become a mother; and a son who is currently preparing for dental school. Wendy has also become an accomplished cook, always experimenting with new recipes she finds on the Food Network. Her grown children always make time for Wendy’s tasty meals, and they have each settled on a favorite dish. Wendy’s dogs also appreciate her cuisine; in fact,they patrol the kitchen while she cooks, always looking for tasty fallout.

When time permits, Wendy enjoys traveling; and she has already visited exotic destinations such as Israel, Egypt, and Jordan. She’s especially fond of Hawaii, since on a previous visit she conquered her fear of heights and experienced a thrilling zipline trip.

Wendy has also welcomed four furry family members into her home. She has a very close bond with her older dog Stitch, who had experienced very little human contact before Wendy met him. Lainey, Stitch’s companion, is a small girl with a lot of personality, and she’ll do almost anything for a snack. The two rambunctious cats, Deliah and Kramer, keep Wendy on her toes.

In particular, Kramer has become known as a prolific hunter; and he often brings Wendy live lizards, birds, and rats to show his affection. On one memorable morning, Kramer released a large rat into the house, causing Wendy to hop on a table in panic. Her husband and son eventually caught and released the rodent in a nearby field, but not before Wendy had a good heart-to-heart talk with her fearless feline hunter.

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Jamie Ereth

Veterinary Technician, Dental Technician

As a child growing up in the Bay Area, Jamie would always come home from neighborhood walks with a lost kitten or a sick bird in hand. It wasn’t hard for her to develop a soft spot for animals! Jamie’s passion simply never left—by the time her interests in biology and medicine were developing during her high-school years, she knew that a career in veterinary medicine was the perfect fit.

Jamie attended San Joaquin Valley College in Fresno to study animal care, and worked for several different practices in the area for her clinical rotations. She was even hired on to work with the surgical team during one of her externships! After graduation, Jamie moved back home and started working at an emergency clinic in Modesto, where she gained crucial confidence in a fast-paced environment that serves her well to this day. Next, Jamie relocated to Pennsylvania, working as the Senior Surgical Technician at a clinic in Newtown. It was there that she fell in love with veterinary dentistry; Jamie was trained by a renowned specialist in the field and has been passionate about animal dental health ever since.

After moving back to California with her daughter, Jamie oversaw the dentistry department for a large veterinary hospital in Butte County. Before long, she realized she missed the family-oriented nature of a smaller practice; that’s when she signed on here at Chico Creek Animal Hospital. She joined the clinic team in June of 2016 shortly after having her second child, and now happily serves the area’s families as a Registered Veterinary Technician and a Certified Veterinary Dental Technician.

Jamie and her husband share their lives with their beautiful daughter, Cadence, and their young son, Cruz. The family also has several pets: Meiko, a malamute/Labrador mix; a pit bull mix named Bus; a black-and-white cat named Lola who makes everyone pet her; and a Beta fish named Prince Eric.

When she isn’t spending time with her family and pets or tending to animals’ needs here at the clinic, Jamie likes drawing and painting, crafting, completing do-it-yourself projects at home, and staying active by hiking and playing sports. She lost all of her baby weight after giving birth to her daughter, and was contacted by so many mothers that she became a fitness coach! Now, Jamie is able to help other moms live healthy, balanced lifestyles through proper education, exercise, and nutrition.

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Kelly Privette

Veterinary Receptionist

Kelly Privette’s animal shelter work helped her to appreciate animals’ loving and affectionate nature. Volunteering at a local shelter with her younger daughter, the pair sensed that they had a natural connection with the animal residents. Kelly met many inspiring animals; and she was especially touched by Winnie, a little pit bull terrier who overcame many challenges. Over time, Winnie found a good foster home; and then a loving adoptive owner welcomed this sweet girl into her forever home. Kelly was grateful she could contribute to a better future for these deserving animals!

Kelly is a California native, growing up on a 10-acre Gerber-area farm. Kelly shared her life with her parents and brother; and she kept rabbits, geese, chickens, and even a billy goat. Kelly’s grandmother lived nearby, and Kelly has fond memories of playing board games and baking cookies with this generous woman. When Kelly wasn’t visiting her grandma, she enjoyed horseback riding and roller skating.

After graduating from high school, Kelly held varied jobs; however, she suddenly found herself without work in January 2014. Kelly was pleased to be welcomed into the Chico Creek Animal Hospital family, and she appreciates the opportunity to learn something new every day. Kelly enjoys being able to help the animals she loves, and she also delights in getting better acquainted with the pets’ dedicated owners.

Away from the hospital, Kelly lives on her childhood farm with her loving husband, to whom she’s been married for 25 years. The couple has two accomplished daughters, one of whom is a cosmetologist while the younger girl is a rising high school senior. In Kelly’s spare time, she has a passion for reading, gardening, and day hiking. Kelly also has an adventurous spirit, as she and her younger daughter soon plan to explore the challenging sport of kayaking. During the summer months, the family often pulls their trailered boat to the lake; or they pack the camping gear in the car for a weekend trip.

This animal-loving family has welcomed two dogs and one cat into their household. Kelly’s Labrador retriever/Great Dane mix pours on the charm if he thinks he’ll receive a treat. Kelly’s Jack Russell terrier/pit bull terrier mix is also highly entertaining, acquiring the name “Meercat” for her comical sitting position.

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Olivia Cranch-Moats

Veterinary Assistant

Olivia spent a lot of time traveling with her parents as a child, and many hours of driving and flying were filled by reading books. James Herriot’s animal stories quickly became some of Olivia’s favorites; she was fascinated by the tales of the country veterinarian, and developed a deep-seated ambition to become a veterinarian herself! She’s happy to be starting her veterinary journey here at Chico Creek Animal Hospital.

Olivia grew up in Fresno, California and spent her high school summers volunteering at the local SPCA. Upon moving to Oregon her senior year to attend a wilderness-based boarding school, she began working at a rescue facility to further expand her animal-care knowledge. After graduation, she moved to Chico to study animal science, biology, and chemistry at the University of California, Chico. Olivia plans on continuing her studies at veterinary school in the near future!

As a pet owner herself, Olivia gets immense satisfaction from providing clear, concise, and helpful information to pet owners. She also loves hearing fun animal stories, and never tires of being a witness to the heartwarming bond between pets and their owners. Whenever she has the chance, Olivia loves working behind the scenes, whether she’s drawing up a vaccine, reassuring a nervous animal, or taking a pet out for a potty break.

In her free time, Olivia enjoys hiking, swimming, reading, biking, gardening, playing water polo, and cooking. She’s also an avid backpacker, and completed a two-week trip from Northern California to Oregon and back with only her Labrador mix, Pukka, for company! Pukka is the perfect adventure dog and loves accompanying Olivia on her outdoor excursions. He’s also very well trained, and recently mastered the off-leash heel in the presence of cats, other dogs, and children.

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Tianna Gibson

Veterinary Assistant

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Taylor Privette

Veterinary Assistant

Taylor’s past experience in the human healthcare field gave her a passion for helping others through the power of medicine. Having adored animals since she was a little girl, a career in the veterinary world simply made sense! Taylor is thrilled to continue her journey in pet care right here at Chico Creek Animal Hospital.

Originally from Red Bluff, California, Taylor joined the Chico Creek Animal Hospital team in July of 2017; her mother has been a member of the clinic team for several years, and Taylor jumped at the opportunity when a position opened. She’s found that she particularly enjoys helping with various types of surgeries, taking X-rays, and studying samples to spot abnormalities. Most of all, Taylor loves to meet pet owners and their adorable companions every day!

Outside of her interests in animal care, Taylor enjoys reading great books, paddle-boarding, and going caving (she recently explored the many caves of Lassen Volcanic National Park!). She and her family have three dogs: Hannah, Bugsy, and Daisy.

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Darlene Sollberger


Darlene is a native of Amarillo, Texas, where she grew up with all sorts of family pets. After spending time in California during the 1970s, she moved back to Amarillo and spent 12 years working on a ranch; it was during this time that her love of hands-on animal care blossomed. Now, Darlene gets to work alongside her family to better the lives of the area’s pets—she’s Wendy Bettencourt’s mother and Dr. Matthew Bettencourt’s mother-in-law!

Darlene has a wide variety of work experience to draw from while serving pets and animal owners here at Chico Creek Animal Hospital. In addition to her years working on the ranch, she’s served in the food service industry and also worked in the medical records field for 15 years. When she and her husband retired from the working world, they moved to California in order to be close to the Bettencourts. Now, Darlene is thrilled to lend a helping hand as a member of the Chico Creek Animal Hospital team!

In her spare time, Darlene enjoys gardening in her backyard and spending quality time with her wonderful grandchildren.

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